CANCELLATION POLICY:
CUSTOMER INITIATED CANCELLATION
Once the orders have been placed, you are given a flexibility to amend the order on account of a variety of reasons within 4 hours before the order is shipped. These amendments could be at the order level or at the Product line level.
The following are the policies in this regard:
The Libas Store will accept any order amendments till it has not been processed in our warehouse.
The Customer is required to contact the Libas Store Contact Centre, i.e, [email protected], for cancellation.
The Libas Store’s Customer Service team would initiate the cancellation requests on behalf of the customer.
Full order cancellation is allowed only if none of the products have been processed in our warehouse.
Line cancellation for the entire line is allowed only if the specific order line has not been processed in our warehouse.
If the cancellation request is successful as per the above conditions, The Libas Store will cancel the order or entire line(s) as the case may be, and refund the same to you as per The Libas Store’s refund policy.
THE LIBAS STORE INITIATED CANCELLATION:
During the order processing stage, there is a possibility that the Product quantities required to fulfil an order are not completely available, for reasons such as the physical product being found to be damaged at the warehouse, the product not traceable, etc. The Libas Store reserves the right to refuse or cancel orders in case of stock unavailability.
The Libas Store’s Customer service team will initiate the communication to you, explaining the reason for such cancellation, and initiate a refund to you as per The Libas Store’s refund policy.
Replacement Policy
At The Libas Store, we strive to ensure complete customer satisfaction and we offer 7 Day Replacement Policy only if the delivered product is Wrong, damaged, or defective. To facilitate a smooth replacement, please note the following:
Eligibility for Replacement
To be eligible for a replacement, the item must:
- Be unused and in its original condition
- Be in the original packaging
- Not be damaged or altered in any way
Important Notes
Unsealed goods should not be accepted at delivery.
Used, washed, or altered products will not be accepted for replacement.
Please order sample swatches if you are unsure about the color and quality.
Abuse of our replacement policy may result in authorization denial
To create the replacement request use this link Replacement Request.
The confirmation email regarding the authorization will be sent to the consumer within 24-48 hrs working hours from the time of submission.
Shipping
To return your product for replacement, You can either avail our Pickup Facility* or you can send the product back to us using any Third Party traceable Courier Service at The Libas Store, Railway Road, Rohtak-124001, Haryana.
*Shipping costs incurred for returning the item will be borne by the buyer and Shipping costs are non-refundable.
*You need to use a trackable shipping service while returning the product.
Refunds (if applicable)
Once your returned fabric is received and inspected, we will send you an email to notify the refund status within 48hrs.
If your return is approved and replacement product is not in stock, then your refund will be processed within 5 business days to original method of payment and in case of Cash Of Delivery orders, the refund amount will be credited to the Libas wallet.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your Credit card/ Debit Card Company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]