[accordion title=”Top FAQs”]

[accordion-item title=”How can I check my order status?”]

You can check the status of your order by clicking “Track Order” below.

[button text=”Track Order” link=”http://TheLibasStore.com/track-order/”]

[accordion-item title=”How do I know my order is confirmed?”]

We’ll send you an email when we confirm your order. You can also check your My Orders page. Click ‘Track Order’ below to view your orders.

[button text=”Track Order” link=”http://TheLibasStore.com/track-order/”]

[accordion-item title=”What are the different statuses in My Orders?”]

  • PLACED: Your order is placed
  • SHIPPED: Your item has been handed over to the courier
  • DELIVERED: Your item has been delivered
  • CANCELLED: Your order has been cancelled
  • REVERSED: Your request to return/replace is in process
  • RETURNED: You have returned your item and received refund
  • REPLACED: Your replacement request is complete
  • COURIER RETURNED: The item is returned to The Libas Store by the courier as undelivered

[accordion-item title=”How can I cancel my order?”]

You can cancel your order by sending us an e-mail or calling us at 9996602000 . *T&C Apply

[accordion-item title=”How can I return/replace an item?”]

[accordion-item title=”What are the different modes of payment available?”]

You can use any one of the following payment methods:

  • Credit card
  • Credit card EMI of leading banks
  • Debit card
  • Net Banking
  • Cash on Delivery

[accordion-item title=”When can I expect refund for my returned item?”]

Once we receive the returned product the refund will be initiated after inspection within 5 business days. We will send you an email of refund details .

[accordion-item title=”I don’t remember my password. Help!”]

Follow these steps to reset your password:

  • Click on Login
  • Click on “Lost your password’ ?
  • Enter your registered username or e-mail address, we will send you a security code to reset your password
  • Enter the code and set a new password

[accordion-item title=”Can I change my delivery address after I place an order?”]

The address can only be changed only before it is marked as shipped. To change your address you can mail use at info@The Libas Store.com or call us at 9996602000

[accordion-item title=”Can I open and check the contents of my package before accepting delivery?”]

Currently, this option is not available.

[accordion-item title=”What if my package is opened/tampered with?”]

If you feel that your package was opened/tampered with, please don’t accept delivery and immediately call us at 9996602000

[accordion-item title=”Delivery was attempted but I was unavailable. What next?”]

Don’t worry, we’ll call you to check when you are available to accept the delivery. Our courier will also try to attempt to deliver your order over next 2 days.



Still need help?

[button text=”Contact Us” link=”https://www.thelibasstore.com/contact”]