Top FAQs

How can I check my order status?

You can check the status of your order by clicking “Track Order” below.

Track Order
How do I know my order is confirmed?

We’ll send you an email when we confirm your order. You can also check your My Orders page. Click ‘Track Order’ below to view your orders.

Track Order
What are the different statuses in My Orders?
  • PLACED: Your order is placed
  • SHIPPED: Your item has been handed over to the courier
  • DELIVERED: Your item has been delivered
  • CANCELLED: Your order has been cancelled
  • REVERSED: Your request to return/replace is in process
  • RETURNED: You have returned your item and received refund
  • REPLACED: Your replacement request is complete
  • COURIER RETURNED: The item is returned to The Libas Store by the courier as undelivered
How can I cancel my order?

You can cancel your order by sending us an e-mail or calling us at 9996602000 . *T&C Apply

How can I return/replace an item?
What are the different modes of payment available?

You can use any one of the following payment methods:

  • Credit card
  • Credit card EMI of leading banks
  • Debit card
  • Net Banking
  • Cash on Delivery
When can I expect refund for my returned item?

Once we receive the returned product the refund will be initiated after inspection within 5 business days. We will send you an email of refund details .

I don't remember my password. Help!

Follow these steps to reset your password:

  • Click on Login
  • Click on “Lost your password’ ?
  • Enter your registered username or e-mail address, we will send you a security code to reset your password
  • Enter the code and set a new password
Can I change my delivery address after I place an order?

The address can only be changed only before it is marked as shipped. To change your address you can mail use at info@The Libas or call us at 9996602000

What if my package is opened/tampered with?

If you feel that your package was opened/tampered with, please don’t accept delivery and immediately call us at 9996602000

Delivery was attempted but I was unavailable. What next?

Don’t worry, we’ll call you to check when you are available to accept the delivery. Our courier will also try to attempt to deliver your order over next 2 days.

Still need help?

Contact Us