[accordion title=”Top FAQs”]
[accordion-item title=”How can I check my order status?”]
You can check the status of your order by clicking “Track Order” below.
[button text=”Track Order” link=”http://TheLibasStore.com/track-order/”]
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[accordion-item title=”How do I know my order is confirmed?”]
We’ll send you an email when we confirm your order. You can also check your My Orders page. Click ‘Track Order’ below to view your orders.
[button text=”Track Order” link=”http://TheLibasStore.com/track-order/”]
[/accordion-item]
[accordion-item title=”What are the different statuses in My Orders?”]
- PLACED: Your order is placed
- SHIPPED: Your item has been handed over to the courier
- DELIVERED: Your item has been delivered
- CANCELLED: Your order has been cancelled
- REVERSED: Your request to return/replace is in process
- RETURNED: You have returned your item and received refund
- REPLACED: Your replacement request is complete
- COURIER RETURNED: The item is returned to The Libas Store by the courier as undelivered
[/accordion-item]
[accordion-item title=”How can I cancel my order?”]
You can cancel your order by sending us an e-mail or calling us at 9996602000 . *T&C Apply
[/accordion-item]
[accordion-item title=”How can I return/replace an item?”]
- We follow 7Â days easy return policy. Please refer to our cancellation & Return Policy.
[/accordion-item]
[accordion-item title=”What are the different modes of payment available?”]
You can use any one of the following payment methods:
- Credit card
- Credit card EMI of leading banks
- Debit card
- Net Banking
- Cash on Delivery
[/accordion-item]
[accordion-item title=”When can I expect refund for my returned item?”]
Once we receive the returned product the refund will be initiated after inspection within 5 business days. We will send you an email of refund details .
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[accordion-item title=”I don’t remember my password. Help!”]
Follow these steps to reset your password:
- Click on Login
- Click on “Lost your password’ ?
- Enter your registered username or e-mail address, we will send you a security code to reset your password
- Enter the code and set a new password
[/accordion-item]
[accordion-item title=”Can I change my delivery address after I place an order?”]
The address can only be changed only before it is marked as shipped. To change your address you can mail use at info@The Libas Store.com or call us at 9996602000
[/accordion-item]
[accordion-item title=”Can I open and check the contents of my package before accepting delivery?”]
Currently, this option is not available.
[/accordion-item]
[accordion-item title=”What if my package is opened/tampered with?”]
If you feel that your package was opened/tampered with, please don’t accept delivery and immediately call us at 9996602000
[/accordion-item]
[accordion-item title=”Delivery was attempted but I was unavailable. What next?”]
Don’t worry, we’ll call you to check when you are available to accept the delivery. Our courier will also try to attempt to deliver your order over next 2 days.
[/accordion-item]
[/accordion]
Still need help?
[button text=”Contact Us” link=”https://www.thelibasstore.com/contact”]